Odda brand embrace the beauty sneakers contact
Odda brand embrace the beauty sneakers contact

Contact Odda

For any queries or comments, please feel free to contact the Odda Gallery. You will receive a reply within 48-72 working hours.


Payments by credit or debit card in the Odda Gallery are made in real time through the payment gateway of the relevant financial institution, once it has been verified that the data provided are correct. To guarantee the security of the transaction, the confidential details of the card used for payment are transmitted directly to the financial institution in encrypted form (SSL).

For Visa and Mastercard payments, the Odda Gallery only accepts CES (Secure Electronic Commerce) transactions, an initiative whose basic principle is to ensure the integrity of Internet transactions.

When paying through the secure payment gateway, the system will automatically verify that the card is activated for Secure Electronic Commerce. It will then connect to the issuing financial institution, which will ask the buyer to authorise the transaction by means of a personal authentication code. The transaction will only take place if the credit card issuing bank confirms the authentication code and the card will then be charged. Otherwise, the transaction will be rejected.

Odda Gallery accepts Visa, Mastercard and American Express cards as well as Apple Pay and Google Pay as payment methods.

Once you have made your purchase, you will receive an email with a tracking code. The delivery time of the order will vary depending on the country:

Spain (Balearic and Canary Islands included): 1 to 2 working days.
Italy: 3 working days
Portugal, France, Belgium, Netherlands, Germany, Austria and Finland: 2 to 4 working days.

Customer satisfaction is a top priority for Odda Gallery. If you wish to request the return of any of its collection pieces, you have a period of 14 days from the date of delivery.

The pieces must be returned in their original condition, with their labels and in the same packaging in which they were delivered. Incomplete, worn, damaged, dirty or modified pieces will not be accepted or exchanged.

To make a return, log in to your Odda account or create a new one to manage the request.

In your account, go to the "My Orders" section and select the order you wish to return to access its detailed information.
Click on the "Request Return" button and select the item(s) you wish to return, specify the reason for return and confirm your request.

Once your request has been processed, you will receive a return label by email to print out and attach to your parcel. The carrier will contact you to arrange a time to pick up the package.

You will have an additional 14 days after the issuing of the return label to send the package. After this period, no refund will be possible.

Once received at the warehouse, the package will be checked to ensure that it is in good condition and the refund will be processed using the same payment method with which the order was placed.

Important: Returns have a fixed cost of 20€ which will be deducted from the total amount of your refund.

The Odda Gallery creates its pieces by hand, so each one requires a certain amount of time for manufacturing and restocking.

If the product you want is out of stock, please contact the gallery specifying its name or reference in the subject line. We will let you know when it is back in stock.


10% discount on your first purchase and access to exclusive offers.